Reporting fraud
If you think you’ve been the victim of fraud:
Freeze your card
Tap the Homeicon at the bottom right
Tap the Card button
Tap Freeze card
No one can use your card now. You can unfreeze it any time you like.
Check the payment details
Look at the payment details in your feed and check if you recognise the amount, date and time of the payment, where it was made, or the merchant.
Check if it’s a subscription
Could it be for something you subscribed to?
Check if it’s someone you know
Have you given your card to a friend or family member recently?
Report Fraud
Report the payment as potential fraud, if you’ve gone through these steps and still don’t recognise it. We will investigate.
Get in touch
Tap the Help icon in the menu bar
Search Reporting fraud
Tap Get in touch at the end of the article
What isn’t fraud
When the problem is something on this list, it’s probably not fraud. You should contact the merchant to try and settle the problem first:
problems with a bill
damaged goods
cancelled subscriptions (or if you signed up by mistake)
you’re treated unfairly by a company